In this current smart industrial revolution, businesses are increasingly relying on software applications to streamline operations, engage customers, and gain a competitive edge. However, managing these applications efficiently can be a daunting task. This is where Application Managed Services (AMS) come to the rescue, offering numerous benefits while acknowledging certain limitations. This blog will delve into the analysis of AMS and the evolution of AMS, from traditional to modern application management. 

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What is AMS?

Application Managed Services, often referred to as AMS, are a type of IT service where a third-party provider takes responsibility for managing and maintaining an organization’s software applications. This allows the organization to focus on its core business activities while ensuring that their applications run smoothly and efficiently. 

  •  Managed Hosting Services: AMS providers can host and manage applications on their infrastructure.
  • Application Monitoring and Support: AMS providers can monitor applications in real-time, ensuring they are available and perform optimally. If an issue arises, they can provide support.
  • Application Updates and Patch Management: AMS providers can handle software updates and security patches.
  • Application Enhancement and Development: Some AMS providers offer services to enhance or develop new features for existing applications. 

Why is AMS important?

  • Enable your IT organization to be less tactical and more strategic.
    In the current smart industrial revolution, businesses are increasingly relying on software applications to streamline operations, engage customers, and gain a competitive edge. However, managing these applications efficiently can be a daunting task. This is where Application Managed Services (AMS) come to the rescue, offering numerous benefits while acknowledging certain limitations.
  • Tailored AMS solutions to your needs
    Tailored AMS solutions refer to customized solutions offered by AMS providers to meet the unique requirements of each client, ensuring that applications run efficiently and cost-effectively. As businesses and IT needs change, AMS partners adapt to meet the demands of their clients. The ideal AMS partner knows the client’s business so well that they can quickly adapt to fit their needs. Such knowledge about the organization is gained over time by maintaining a long-term relationship.
  • AMS positively impacts ROI
    A good AMS provider will provide world-class expertise at exceptional value for any size company. Clients get expert SAP assistance on-demand, in any functional or technical area, and often without the need for travel expenses. Services are easy to access, easy to work with, and always available. 

Use cases of Application Managed Services (AMS)

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  •  Mobile Banking Application Optimization
    Application Managed Services (AMS) can help optimize mobile banking applications by providing performance optimization, security and compliance, scalability, user support, and consistent updates and feature enhancements. AMS providers implement 24/7 monitoring of the mobile banking application to identify performance bottlenecks and address them promptly.
  • Business Intelligence Platform Management
    Application Managed Services (AMS) can help optimize Business Intelligence (BI) platforms by providing performance optimization, security and compliance, scalability, user support, and consistent updates and feature enhancements. AMS providers can help manage and maintain the BI platform, ensuring that it is continually updated, integrated with new data sources, and made scalable to accommodate fluctuations in data volume.
  • AI-Driven Customer Support Chatbot Management
    AI-driven customer support chatbot management in AMS can help businesses provide efficient and effective customer service. AMS providers can integrate AI chatbot technology into the customer service ecosystem, automating routine tasks and providing a consistent level of service 24/7, regardless of the time zone.
  • E-Commerce Platform Optimization
    E-Commerce Platform Optimization in AMS can be achieved through various strategies and techniques, which help businesses improve their online shopping experiences, streamline operations, and increase sales.
  • Healthcare Application Security and Compliance
    AMS providers can help ensure the security and compliance of healthcare applications by enforcing stringent security measures, such as encryption, authentication, and continuous monitoring for vulnerabilities. AMS providers specializing in healthcare technology can leverage their in-depth knowledge of the industry’s specific needs to ensure that these applications run smoothly. 

The Evolution of AMS

The evolution of Application Managed Services (AMS) can be traced through several stages, reflecting the changes in the IT landscape and the growing demand for efficient application management solutions. 

  1. Early Days: In the beginning, AMS were primarily focused on providing basic application maintenance and support services. Businesses relied on AMS providers to keep their IT systems running smoothly and ensure minimal downtime. 
  2. Tailored Solutions: As businesses and IT needs evolved, AMS providers started offering customized solutions to meet the unique requirements of each client. This allowed organizations to streamline operations, reduce costs, and ensure the reliable performance of their applications. 
  3. Value-Add Services: In recent years, AMS has shifted towards value-add services, with a focus on driving more value from SAP solutions and other applications. AMS partners have become an extension of the IT staff, enabling organizations to deliver value-added solutions and strategies. 
  4. Pricing Models: The pricing models for AMS have also evolved, moving from traditional Time & Materials (T&M) to more innovative models such as output-based pricing and value-for-money approaches. This has led to a more flexible and client-centric approach to AMS pricing. 
  5. Digital Transformation: As businesses increasingly rely on software applications to streamline operations and gain a competitive edge, AMS providers have become more focused on supporting digital transformation initiatives. This includes helping organizations adopt new technologies, modernize their applications, and leverage the latest industry trends 

In conclusion, the evolution of AMS has been driven by the changing needs of businesses and the IT landscape. AMS providers have adapted to these changes by offering tailored solutions, value-add services, and innovative pricing models to help organizations maximize the benefits of their software applications. 

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SmartDev – Mission in helping businesses develop in the digital age, and especially in the AMS field

SmartDev with top-notch technologies can help businesses effectively deal with Application Managed Services (AMS) in the digital era by providing tailored solutions and leveraging their expertise to enable organizations to drive and deliver value-added SAP solutions.  

We can serve as an extension of the client’s IT staff, focusing on empowering the team and organization to maximize the benefits of their SAP solution. By offering highly qualified consultants with expertise across the SAP landscape, AMS providers can reduce the time to value and become an integral part of the client’s organization, allowing them to be more strategic with their SAP solution. 

Additionally, by staying aligned with digital transformation initiatives and offering innovative solutions, SmartDev can help businesses optimize their use of digital tools and technologies, ultimately enabling more sophisticated ways of working and driving business growth 

We can provide a wide range of application management services, including cloud-based solutions, application modernization, and support for various industries. By partnering with such providers, businesses can benefit from a single point of contact for their complete SAP solution, maintain focus on their core business and strategy, and ensure system stability. 

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