SmartDev’s Applications Management Service Capabilities

We empathize with the challenges your business faces—complex IT landscapes, upgrade needs, and rising maintenance costs.

Navigating a Complex Information Technology Landscape

Dealing with Constant Upgrading Needs

Managing Rising Maintenance Costs

What is our Applications Management Service?

SmartDev’s Applications Management Service is an outcome-based service, carefully designed to meet your service targets through efficient, process-driven management of application life cycles, faults and changes. Our service ethos focuses on the belief that exceptional application management is key to sustaining your business growth and agility. We extend our capabilities beyond the initial development phase, ensuring that your applications are not only expertly constructed but also continually nurtured and fine-tuned for your long-term business success.

Scope of Service

Service Management

Engineer and sustain robust Web, Mobile, and Desktop Apps. Seamlessly evolve with tech trends, ensuring agility and excellence in user experience.

Change Management

Changes Management is under formal change control to maximise success and minimise risk. All our changes conform to ITIL and will always include an approved back-out plan.

Incident Management

Management of all Incidents will be under the control of ITIL Incident process and associated targets to ensure swift and effective resolution of both user reported and system-detected incidents.

Small Enhancements

Rapid development and deployment of minor enhancements, typically requiring 1 to 5 days effort. Small enhancement will be managed under the Change Management process and deployed using Agile.

Request Fulfilment

Request Fulfilment: All Service Requests will be submitted through your user portal. Our team will progress and fulfil in line with agreed service targets.

SmartDev’s Winning Formula


Customized Services to Your Business

Our Applications Management Service is engineered to be highly flexible and responsive, geared to meet predicted demand and achieve contracted service targets effectively.
We employ a blended capabilities approach, ensuring the ideal mix of skills and resources tailored to your unique needs, fostering an environment of efficiency and excellence.


Highest Industry Qualifications

SmartDev prides itself on adhering to the highest industry standards. Our ISO/IEC 27001 certification is a testament to our commitment to quality and security.
We use effective Service Management Tools (SMT) to support our Applications Management Service initiatives, guaranteeing efficient, effective, and secure service delivery.


Commitment to Deliver

Our tailored Sercvices and associated Service Level Agreements (SLAs) are carefully designed to cater to your specific needs and are the basis of our relationship with you. We focus on key aspects such as service availability, reliability, performance, and swift service restoration times. Our commitment to meeting contractual SLA targets is unwavering, ensuring that we deliver the highest levels of service consistently.

How to Start Applications Management Service with Us

Transition Process (Applicable for non in-house applications)


We begin by deeply understanding your specific needs and challenges through initial due diligence and other structured steps to ensure an orderly handover to our Applications Management Service

Tailored Proposal

We then craft a service proposal meticulously aligned with your business objectives

Seamless Onboarding

Finally, we ensure the efficient and smooth integration of your applications into our Applications Management Service

Pricing Model

Our pricing model is designed to be transparent and competitive, with the aim of providing you with the best value. The cost of our services will depend on the type of AMS we deliver. We determine our pricing based on historical or predicted efforts, and we regularly review and optimize it to ensure that it is cost-effective and meets SLA requirements.

See What Our Clients Say


QA Automation with AI


“They really intimately understand our product and that’s why they can really work as a partner alongside us and not just as a development extension facility, but also delivering, delivering products and projects that work well with our platform. That was really great success when we delivered this project to our customer”


IoT Innovation for Energy Saving Solution


“Every SmartDev team member was passionate about our product, both on hardware and software. With such a tight team, everybody becomes mission-driven which leads to a great attention to detail and a willingness to make improvements in the app. It’s these little details and suggestions that made our app stand out and allowed us allowed us to be more competitive”

Singapore Fintech Client

Finance & Wealth Management App


“The engineers that we work with, some of them are quite experienced and hence can lead the team and think about what is being done, not just from the perspective of what is being implemented, but also think about architecture, lecture and design in such a way that the solution is as scalable and can be very robust and consistent without any bugs”

Why SmartDev

World-Class Talent

Access a pool of top-tier professionals skilled in cutting-edge technologies, ensuring your projects are executed with unmatched expertise and innovation.

Commitment to Business Stability

SmartDev is dedicated to providing a stable business environment, fostering long-term partnerships built on trust, reliability, and consistent delivery of exceptional solutions.

EU-Based Quality with Experienced Resources

Benefit from our EU-based standard of quality, coupled with a wealth of experienced resources. We adhere to the highest industry standards, ensuring your projects are in capable hands.

Agile Development Methodology

Embrace an Agile approach that promotes flexibility, adaptability, and swift response to changes, ensuring your projects stay on track and evolve with your business needs.

Proven Track Record with ITIL Processes

Rely on our proven track record, supported by ITIL processes, guaranteeing a structured and efficient operational framework for seamless project execution and service delivery.

Cost-Effective Solutions

SmartDev offers cost-effective solutions, allowing you to repurpose resources and mitigate high attrition rates commonly associated with Application Management Services (AMS).

Communication and Collaboration

Experience open and effective communication, fostering collaboration throughout the project lifecycle. Our transparent processes ensure you stay informed and in control.

Staff Retention and Growth

SmartDev prioritizes staff retention and growth, ensuring a motivated and skilled team dedicated to the success of your projects. Partner with us for a workforce committed to continuous improvement and development.

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Ready to conquer IT challenges?

Reach out to us now. Simply fill in the form, and let our Application Management Services clear the path for your business growth. Unleash your potential while we handle the complexities.